
When Every Call Feels Like the First: Rethinking Telco Customer Experience with AI Agents
How AI agents transform telecom customer experience by connecting fragmented data, improving customer support, and boosting operational efficiency.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Our engineers partner with the world’s leading technology providers to deliver robust, scalable & sovereign solutions.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
At ML6, it's not the algorithms that make the difference — it's the people. From data scientists to engineers, strategists to creatives, these are the minds shaping the future of AI. Get to know the real intelligence behind ML6.

The FMCG industry is under pressure. Slow growth, saturated markets, inflation, economic uncertainty, and shifting consumer expectations are squeezing margins. At the same time, supply chains are becoming increasingly complex, skilled labor is becoming harder to find, and digital disruption is reshaping how consumers interact with brands.





You’re under pressure to grow in a market where competition is fierce, consumers switch brands in seconds, and expectations for personalization, transparency, and convenience continue to rise. To win, you need more than transactions—you need lasting customer relationships. AI gives you the strategic edge to engage consumers in smarter, more personal ways. Strengthening loyalty and unlocking sustainable growth underpinned by efficient operations and high-performing teams.
Stand out in commoditized categories with hyper-personalized offers and experiences.
Anticipate customer needs with predictive replenishment, smart reminders, and tailored content.
Deliver instant transparency on ingredients, sourcing, and sustainability.
Reduce service costs with AI powered customer service and consumer care while increasing repeat purchases.
Respond faster to saturated markets, inflation, and economic uncertainty by leveraging AI-driven insights.
Increase resilience and agility in increasingly complex supply chains with intelligent forecasting and automated operations.
Bridge the talent gap by automating repetitive tasks and empowering scarce, skilled labor with AI support.
Redefine how consumers interact with your brand by integrating AI across digital touchpoints for seamless, engaging experiences.
ML6 empowers FMCG companies with AI-driven intelligence across the entire value chain — enabling you to innovate faster, engage customers more meaningfully, streamline operations, and manage them more sustainably.
We don’t just provide technology. We deliver battle-tested, industry-tailored AI solutions that cut inefficiencies, minimize waste, and maximize resource utilization — proven at scale with global players in FMCG / consumer goods and e-commerce.

Whether you're a C-level executive, innovation lead, or business strategist, we help you confidently shape your AI vision—pinpointing high-impact use cases and guiding you to the right people, governance, and architecture decisions to accelerate execution.

Build your bold vision with solid AI. We have deep AI-native expertise and a focus on tangible results. We engineer AI solutions that are robust, secure, and production-ready—seamlessly integrated into your enterprise stack, driving real business impact from day one.

Full-spectrum intelligence. Integrated, embodied, and enterprise-ready. This is the Enterprise SuperintelligenceOS that will transform your enterprise into a living, learning system.
Accelerate product design and development with AI that leverages insights from consumer data and market signals.
Deliver the right product, at the right moment, with AI-powered targeting and tailored suggestions.
Test, localize, and scale campaigns in record time. Create tailored, hyper-personalized visuals that are culturally nuanced for a global impact.

With us, there’s no "that’s not part of the product vision” and no awkward “we don’t integrate with that.” Our AI is built the way your company actually runs, not the way a product manager thinks it should. Every solution is tailor-made to fit your strategy and company like a glove—no compromises, no roadblocks, no missed opportunities. Just the exact intelligence your organisation needs to move faster, smarter, and stronger.
Our Agentic AI delivers human-like conversations, manages orders, handles returns, guides checkouts, and recommends products — all in multilingual, sentiment-aware, and continuously learning modes. All autonomously and with the power to take action.

Your consumers expect instant answers, seamless service, and frictionless transactions — every time.
From order placement through delivery, returns, collections, and invoicing, AI streamlines workflows, reduces errors, and ensures customers get what they want, when they want it.
AI agents handle inquiries and complaints with human-like empathy, freeing up your teams to focus on more complex, high-value interactions.
Whether it’s seasonal peaks, product launches, or global expansion, AI flexes with demand so you never compromise on service.
Your consumers don’t switch off — and neither should your brand. We help you deliver seamless, personal care at scale, strengthening your brand loyalty while driving measurable business impact.
Adapt to market conditions and competitor moves instantly with smarter, data-driven pricing.

FMCG sales teams often face fragmented data, insufficient visibility into customer behavior, and high pressure to meet volume targets. With AI, you can give them the insights and tools to sell smarter—not just harder.


Enhance your manufacturing lines for greater adaptability, efficiency, and future-proofing

Procurement in FMCG is increasingly complex, with raw material volatility, shifting consumer demand, ESG requirements, and supply chain inefficiencies driving constant pressure. AI provides the tools to stay ahead by:
Smarter Sourcing Decisions – Identify the most reliable, sustainable, and cost-effective suppliers based on performance, risk, and compliance.
Dynamic Cost Optimisation – Forecast raw material fluctuations, optimise purchase timing, and prevent overspending.
Waste Reduction – Detect inefficiencies across the value chain, from packaging to logistics, and highlight opportunities to reduce waste without compromising quality.
Stronger Compliance – Automate checks against regulatory, sustainability, and data-security requirements (e.g. GDPR, ESG, EU AI Act) to reduce supplier risk and ensure procurement decisions meet the highest standards.
Smarter Governance – Increase transparency and accountability by monitoring supplier practices, identifying risks early, and ensuring responsible sourcing at scale.
CFOs face constant pressure to close faster, free up cash and ensure compliance all while enabling profitable growth. AI transforms core finance processes to deliver measurable outcomes:
Faster Close & Sharper Insights – Automate reconciliations, detect anomalies, and improve forecast accuracy to shorten cycle times.
Cash & Working Capital Impact – Reduce DSO through smarter collections, strengthen liquidity with AI-driven forecasting.
Cost & Margin Control – Identify spend leakages, optimize terms, and anticipate market shifts to safeguard margins.
Risk & Compliance Assured – Ensure audit readiness, strengthen tax and regulatory compliance, and maintain transparency.
Use Vision AI to automate inspections, reduce rework, and prevent costly downtime. From defect detection to PLC integration, ML6 delivers end-to-end, flexible AI that scales across plants and product lines.

Anticipate failures before they happen and keep production running smoothly.

Monitor resource usage, minimise waste, and accelerate your environmental goals with intelligent optimisation.

Equip employees with intelligent assistants that eliminate repetitive work and free up time for value-creating activities.

From customer service and marketing to innovation and HR (e.g., recruitment), ML6 enables smarter, faster decision-making across teams.

years of AI native expertise
AI projects delivered
is the average NPS score our customers give us.
weeks of average time-to-value
AI-native experts at your fingertips
of time of our engineers is dedicated to deep tech research
We know FMCG. Our solutions are rooted in real-world challenges and proven use cases.
Scalable, reusable building blocks designed to deliver ROI without technical debt.
Continuous investment in AI/ML advancements ensures you always stay ahead.
As a leading AI engineering partner in Europe, we bring cutting-edge capabilities backed by a strong track record.
Stay in the loop with stories from our team, success cases from our clients, and news on what we’re building behind the scenes. Whether it's a deep dive into the latest in AI, a behind-the-scenes look at a real-world implementation, or product updates we’re proud of — here’s what’s been happening lately.

How AI agents transform telecom customer experience by connecting fragmented data, improving customer support, and boosting operational efficiency.

Explore how a production-grade AI system forecasts real-time system imbalance in Belgium, reducing forecast error by 16% compared to TSO reference forecasts under live operational constraints.

Compare managed vs custom AI agent solutions in 2026. Learn when to use each, key trade-offs, and how to choose for production AI systems.
With ML6, FMCG leaders can innovate more quickly, operate more efficiently, and compete more effectively.