Status: Open

Voice AI in CX: From Pilot to Production with ElevenLabs

Name: Voice AI in CX: From Pilot to Production with ElevenLabs
Start: 2026-07-06T11:00:00.000Z
End: 2026-07-01T12:00:00.000Z
Location: Online

6 July 2026

12:00 - 13:00 CET

Online

Free

Online / Webinar

English

Voice AI is becoming the new interface between customers and businesses, and conversational agents are emerging as a powerful way to improve service quality while reducing operational costs. Yet while Voice AI has never been more capable, many organizations struggle to move beyond pilots and proofs of concept. This webinar is not a sales pitch—just sharing the strategic and technical reality of building Voice AI that customers actually want to talk to.

Organizers

Jens Crokaert

AI Project Manager, ML6

Nick Limère

AI Advisory lead at ML6

Thomas Ränke

GTM Partnerships Europe, ElevenLabs

Matthias Cami

Senior ML Engineer, ML6

Discover how to turn Voice AI into a better customer experience and a measurable business advantage.

Practical
On holiday, when are we hosting this webinar? We highly recommend that you still sign up, as you will be receiving the recording afterwards.

Why this webinar?

Voice AI is quickly moving from an innovation experiment to a strategic business priority for Customer Experience leaders.

Customer service organizations are being asked to improve accessibility, responsiveness, and customer satisfaction while simultaneously managing rising volumes, talent constraints, and pressure on operational costs. Advances in speech technology now make natural, human-like AI conversations possible- but a compelling demo is still a long way from a reliable customer-facing service.
In this Voice AI & Customer Experience webinar, ML6 and ElevenLabs will explore what it really takes to deploy Voice AI at enterprise scale.

Whether you're evaluating voice AI, running a pilot, or preparing for a larger deployment, this webinar will help you understand what production readiness actually looks like.

Key Takeways

We will show how leading organizations are moving beyond pilots and demos to deploy conversational agents that handle real customer interactions. You will learn what it takes to integrate Voice AI securely into existing service processes, deliver conversations that reflect your brand, and create measurable value for both customers and the business.

We will examine the strategic, technical, operational, and governance decisions that determine whether a Voice AI initiative succeeds.
From conversation design and brand alignment to systems integration, security, scalability, and performance measurement, you will gain a realistic view of how to build conversational experiences that customers trust, and organizations can operate with confidence.
You will leave with a clearer understanding of where Voice AI can create the most value, what is required to move from experimentation to production, and how to avoid the common pitfalls that undermine customer experience and business impact.

Agenda

12:00
Opening & Live Voice AI Demonstration
We start with a live demonstration of a production-grade Voice AI interaction. Experience firsthand how modern conversational agents can handle real customer conversations with natural speech, low latency, and enterprise-grade intelligence.
Nick Limère, ML6
12:08
Why Voice Is the Hardest Interface for AI
Most conversational AI strategies fail when they reach voice. We unpack the engineering and experience challenges that separate impressive demos from production-ready systems, including latency, interruptions, background noise, dialects, and conversational flow.
Jens Crokaert, ML6
12:13
What Makes Great Voice AI?
A discussion between Voice AI practitioners on what customers actually perceive as "good" Voice AI. We elaborate on how best-in-class voice models tackle naturalness, emotional expression, and customer expectation.
Jens Crokaert, ML6 & Thomas Ränke, ElevenLabs & Nick Limère, ML6
12:23
The Business Case for Voice AI
Voice AI is no longer just a technology decision—it is a business decision. We examine where enterprises are seeing measurable returns today, compare Voice AI to traditional IVR and human-only service models, and explore a practical ROI framework based on real customer service operations.
Jens Crokaert, ML6
12:30
Beyond Automation: Voice as a Brand Asset
Every customer interaction shapes your brand. Voice AI introduces a new question for leaders: what should your company sound like? Discover how organizations are creating branded voices that reflect their identity, improve customer engagement, and deliver a consistent experience across phone, chat, and future AI-powered channels.
Thomas Ränke, ElevenLabs
12:35
A Realistic Path from MVP to Production
Many organizations underestimate the complexity of deploying Voice AI at scale. We present a practical maturity model for Voice AI adoption—from initial exploration and architecture design to proof of concept, rollout, and enterprise-wide deployment. We'll cover governance, security, guardrails, customer experience design, and the common pitfalls that derail projects before they create value.
Jens Crokaert, ML6
12:45
Live Q&A
An open discussion with all speakers covering architecture choices, ROI, governance, branded voice strategies, customer experience design, and practical deployment considerations. Bring your questions and challenges.