
Why Voice AI Fails at Name Matching and How We Achieved 96% Accuracy
Why voice AI fails at name matching — and how a multi-layer strategy using phonetic and fuzzy matching achieved 96% accuracy with minimal latency.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Our engineers partner with the world’s leading technology providers to deliver robust, scalable & sovereign solutions.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Our engineers partner with the world’s leading technology providers to deliver robust, scalable & sovereign solutions.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.

The partnership with ElevenLabs enables us to deliver high-fidelity, expressive, and multilingual voice experiences. As a company fully dedicated to voice as its core product, ElevenLabs sets a new benchmark in human-like speech, enhancing the customer experience and strengthening the brand identity.
We don’t treat ElevenLabs as a standalone tool. We integrate it as a premium voice infrastructure layer in your architecture, embedding it into the ecosystem that best fits your needs at any given time.
ElevenLabs stands out by combining expressive realism with precise control. Its models capture context-aware emotional nuances, enabling more empathetic and natural voice interactions, particularly valuable in customer-facing scenarios.
Beyond standard prompting, features like Pronunciation Dictionaries and Expressive Tags allow fine-tuned control over delivery and domain-specific language. With access to thousands of voices and advanced voice cloning, organizations can also build a consistent, recognizable voice identity across channels.
The platform supports strong multilingual performance, including regional variants like Flemish Dutch, and pairs this with high-speed speech-to-text, speaker diarization, and keyword customization, making it well-suited for complex, jargon-heavy environments.
Overall, ElevenLabs is most impactful where voice is central to the experience: brand-consistent agents, high-empathy use cases, regulated industries, and scalable multilingual deployments.

Stay in the loop with stories from our team, success cases from our clients, and news on what we’re building behind the scenes. Whether it's a deep dive into the latest in AI, a behind-the-scenes look at a real-world implementation, or product updates we’re proud of — here’s what’s been happening lately.

Why voice AI fails at name matching — and how a multi-layer strategy using phonetic and fuzzy matching achieved 96% accuracy with minimal latency.

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