Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Our engineers partner with the world’s leading technology providers to deliver robust, scalable & sovereign solutions.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
Orange Belgium, a leading telecom provider, set out to modernize its customer care operations in response to growing service complexity, rising customer expectations, and operational cost pressures. Partnering with ML6 and Google Cloud, they embraced AI to empower agents, enhance response quality, and scale service delivery.
Orange Belgium collaborated with ML6 to build an AI-powered assistant on Google Cloud that supports agents with real-time information, automates routine tasks, and integrates seamlessly into workflows. The solution improved agent satisfaction, boosted response accuracy, increased efficiency, and laid the foundation for scaling AI across customer care operations—delivering measurable business impact in a highly competitive telecom landscape.
Orange Belgium, a leading telecommunications company, faces the challenges common in the modern telecom customer care landscape:
As a forward-thinking telecommunications provider, Orange Belgium recognized the potential of AI to address these challenges head-on.
Orange Belgium, in partnership with ML6 and Google, transformed their customer care operations through an AI-powered assistant deployed on Google Cloud Platform. This collaboration resulted in improved agent satisfaction, enhanced response accuracy, and created a foundation for broader AI integration across Orange Belgium's customer care ecosystem.
Orange Belgium sought to significantly improve their customer care services by:
Optimizing agent performance across all customer interactions.
Increasing the accuracy of agent responses to complex customer inquiries.
Enhancing overall customer satisfaction while managing operational costs.
Creating a solution that could evolve with changing customer needs.
Addressing high employee turnover and training challenges.
ML6 developed and implemented an AI-powered assistant on Google Cloud Platform that:
Provides agents with real-time, accurate information to address customer inquiries.
Automates routine tasks, allowing agents to focus on more complex customer issues.
Leverages Google Cloud's infrastructure for scalability and reliability.
Incorporates continuous feedback from agents and quality management teams.
Integrates seamlessly with existing customer care workflows.
The solution was designed with a feedback-driven approach, ensuring constant improvement based on real-world usage and performance metrics.
The partnership between ML6 and the NCSC on AI initiatives has yielded several key outcomes, building a strong foundation for future advancements:
Improved agent satisfaction scores (1–5 scale)
Enhanced accuracy of responses, validated by quality management
Reduced time spent on routine inquiries
Increased overall efficiency across customer care operations
Created a foundation for broader AI deployment
Showcased the value of AI & cloud in solving real-world telecom challenges
This successful collaboration showcases ML6's ability to deliver AI solutions that transform customer support operations, providing telecommunications companies with the tools to meet today's demanding service landscape while optimizing costs and improving both customer and agent satisfaction.
Ready to elevate your AI game? Schedule a meeting with us today and let’s craft a winning strategy together!
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