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National Cyber Security Center (NCSC)

85% lower implementation costs, 3x faster operations

NCSC
TagsHealth & SafetyLegalGovernment
NCSC
TagsHealth & SafetyLegalGovernment

The National Cyber Security Centre (NCSC) safeguards the Netherlands’ digital resilience by preventing cyber incidents and connecting stakeholders. Operating under strict security and ethical standards, it plays a vital role in protecting national digital infrastructure. To enhance its mission, the NCSC is adopting AI responsibly and strategically.

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The Dutch National Cyber Security Centre (NCSC) partnered with ML6 to responsibly adopt AI, tackling challenges of scalability, regulatory demands, and intensifying cyber threats. Together, they implemented secure AI solutions—like vulnerability advisory automation, internal chatbots for NIS2 questions, and multilingual assistants for ENSOC—improving efficiency (3x faster advisories, 70% faster responses), service quality, and governance. ML6 also helped establish an AI governance framework, ensured compliance with the EU AI Act, developed reusable AI components, and upskilled NCSC staff, laying a scalable foundation for a more secure digital Netherlands.

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About this client

The National Cyber Security Centre (NCSC) of the Netherlands is the national expert working towards a digitally secure Netherlands. As the digital infrastructure of Dutch organisations is of vital importance it’s the NCSC's mission to strengthen the cyber security of the Netherlands by connecting stakeholders and preventing cyber incidents. As a government organisation, the NCSC operates under strict security and ethical standards and plays a crucial role in the Dutch digital landscape. They recognised the potential of AI to enhance their capabilities and to facilitate the growing set of target organisations, that’s why they sought to adopt it responsibly and strategically.

Impact

Over the course of our collaboration, we significantly improved the efficiency, security, and governance of AI adoption at the NCSC. By prioritizing impactful use cases and embedding AI responsibly, the organization not only accelerated operational workflows but also strengthened compliance and public trust.

85%

reduction in implementation costs of new AI assistants through reusable secure

3X

faster handling of vulnerability information and writing of advisory reports.

70%

faster response time to external NIS2-related questions.

Enhanced day-to-day operations with secure AI solutions, leading to measurable productivity gains.

Increased both the volume and quality of advisories, enriched with deeper vulnerability insights.

Developed an AI-powered summarizer allowing customers to quickly find relevant advisories.

Enabled ENSOC staff to retrieve multilingual information on consortium rules and procedures more easily.

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Challenge

The NCSC is facing several key challenges in its mission to provide a digitally secure Netherlands, improve cyber resilience
and provide adequate cyber incident response.

  • Scalability

    The increasing scope of NIS2 and other European regulations, such as the Netcode for Cyber Security (NCCS), led to a significant rise in the number of organisations seeking guidance, putting pressure on existing resources and setting stricter security standards and reporting requirements for incidents. The NCSC aims to provide more services to its stakeholders and maintain high-quality advice with potentially limited resources.

  • Organizational change

    by integrating the Digital Trust Center (DTC) and the Cyber Security Incident Response Team (CSIRT-DSP) in the NCSC, the Dutch government is creating one central cyber security organization aiming to deploy her cyber security capacity more efficiently and effectively. As a result the scope of statutory duty of the NCSC increases significantly. 

  • Intensification of cyber attacks

    State and criminal actors are intensifying cyber attacks and broadening their capabilities, leveraging more sophisticated techniques and a wider toolbox, which increases the work pressure on the NCSC. European cross-border collaboration and exchange of cyber threat intelligence is required to provide swift and adequate response to security threats and increase cyber resilience in the EU region.

  • Journey to digital sovereignty

    Digital sovereignty should be weighed when using cloud facilities, including AI. This should include ensuring up-skilling for becoming self-reliant and in control and providing exit strategies for continuity. It raises questions on how the dependency on hyperscalers can be reduced.

I’ve rarely worked with an external vendor where the collaboration went so smoothly and who actually managed to get things done and deliver impactful results. Especially in a challenging context and time where the NCSC is going through an organizational transformation, it was a real pleasure having a party like ML6 guiding us with how AI can be leveraged in a secure, compliant and trustworthy way and enhance our operations to provide better service to our stakeholders.
Daphne kok
Daphne Kok-HuiningaNCSC

Solution

The NCSC recognised AI as a transformative force with the potential to enhance their ability to protect the Netherlands in the digital domain. ML6 partnered with the NCSC in a comprehensive AI program, providing both AI advisory services and support in the implementation of specific AI solutions. These solutions are aimed at increasing the productivity of the NCSC teams and employees by smart task automation and efficient information retrieval leveraging innovative AI technology. ML6 collaborated with NCSC on the development and deployment of several AI solutions, such as:

  • Automated CVE Advisory Generator

    A system to collect and process information about common vulnerabilities and exposures (CVEs) from various sources to generate advisories for NCSC's public platforms. This aims to make the process of handling vulnerability information faster and more efficient. A human-in-the-loop is validating the output and checks whether information is correct.

  • NIS2 Compliance Support Assistant

    An internal virtual assistant designed to support NCSC staff in answering specific questions about NIS2 legislation from external organisations. This helps to maintain the quality of service in the face of an increased number of inquiries.

  • ENSOC Knowledge & Onboarding Assistant

    A virtual assistant that helps ENSOC staff quickly find answers to questions about rules, procedures, agreements and meeting notes within the ENSOC consortium and present this information clearly. This tool aims to save time for ENSOC staff and support the onboarding of new consortium members.

In that process, ML6 focused on the implementation of a secure and scalable architecture, fully compliant with the NCSC’s strict security policies. For scalability and future-proofness, some reusable components or building blocks were developed. Organizational self-reliance and solution ownership was promoted by further developing capabilities of the NCSC’s own staff through AI training and upskilling.
‍
Reliability, trustworthy AI and legal compliance with European and national regulations was embedded into the organization and technology by setting up an AI governance framework to structure responsibilities and identify and manage legal, ethical and security risks.This involved establishing processes for AI risk analysis, AI Board oversight, and the implementation of mitigation measures.

Bruno Borghmans 4
Supporting the NCSC in their journey to responsibly and securely integrate AI in their operations has been a privilege. We are particularly proud to have contributed to the foundational elements of their AI governance framework and to have developed multiple AI applications that directly enhance the NCSC’s operational capabilities and contribute to a more secure digital environment for the Netherlands.
Bruno BorghmansML6

Results

The partnership between ML6 and the NCSC on AI initiatives has yielded several key outcomes, building a strong foundation for future advancements:

AI initiatives are contributing to increased operational efficiency, such as the application designed to accelerate the collection and processing of cybersecurity vulnerability information. This allows the NCSC to generate summaries and reports for public platforms 3 times more rapidly. Furthermore, the development of internal AI chatbots is aimed at improving the speed and efficiency with which NCSC staff can access critical information regarding regulations, procedures, and NIS2 legislation. One internal chatbot, in particular, is intended to support NCSC staff in responding to the anticipated increase in queries related to NIS2, thereby safeguarding the quality of service.

The Collaboration

ML6 partnered with the NCSC to provide AI expertise and support across a range of AI initiatives, focusing on both strategic advisory and practical implementation. The collaboration involved close engagement with various NCSC teams to understand their specific needs and challenges in leveraging AI. This collaborative approach ensured that AI solutions were developed and implemented in alignment with the NCSC's mission of creating a digitally secure Netherlands.
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The partnership encompassed a range of activities, including initial exploratory discussions to understand requirements, the co-development of AI governance frameworks and processes, and the development of specific AI applications. ML6 also played a role in facilitating AI risk assessments and defining mitigation strategies, working in tandem with NCSC product owners and the CIO office. The emphasis throughout the collaboration was on building internal capabilities within the NCSC, with ML6 providing guidance and support to enable the NCSC to independently manage and evolve its AI initiatives.

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Nicolas Deruytter 39
Nicolas DeruyterFounder & CEO ML6

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Nicolas Deruytter 39
Nicolas DeruyterFounder & CEO ML6

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