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Customer Service Solutions

YOUR CUSTOMERS DESERVE MORE THAN BEING PUT ON HOLD.

Let’s be real: nobody wakes up in the morning excited to “contact customer service.” Endless menus, long wait times, and the classic “please hold while we transfer you” soundtrack? Hard pass. 

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Agentic Customer Service

Say hello to the team member who never sleeps. Automate tasks, give proactive support, resolve inquiries instantly, and provide 24/7 personalised assistance—without added costs. 

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Enterprise Superintelligence

Full-spectrum intelligence. Integrated, embodied, and enterprise-ready. This is the Enterprise SuperintelligenceOS that will transform your enterprise into a living, learning system.

 
 
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Beyond chatbots and tickets.

AI that actually solves problems.

At ML6, we flip the script: AI-powered support that’s fast, personal, multilingual, and—dare we say it—actually enjoyable. Your customers get answers, your team gets time back, and your brand gets loyalty that lasts.

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AI agents that do
precisely what your
organisation needs.

 
  • Manage up to 85% of conversations autonomously
  • Human-like, multilingual, and sentiment-aware interactions
  • Handles orders, returns, checkouts, and even outbound calls
  • Custom voices aligned with your brand
  • Smooth handover to human agents with full context—no need for customers to repeat themselves

Agentic Customer Service
Agentic Customer Service

Pick & Choose.
No Compromises.

You get all the convenience and the same features as off-the-shelf solutions — and none of the compromises. No rigid roadmaps. No unnecessary limitations. Just advanced, stable, and effective AI solutions, tailored to your needs. 

  • Contextual understanding

    AI fine-tuned with LLMs and Retrieval-Augmented Generation (RAG) for highly accurate responses. Our AI deducts what the customer needs.

  • Sentiment awareness

    AI understands tone, intent, and customer history for natural, human-like interactions.

  • Our agents keep learning

    Adaptive learning from real-world interactions, ensuring natural conversational flow.

  • Multilingual & dialect support

    Our AI agents communicate fluently in multiple languages, dialects and industry-specific jargon.

  • Custom voice training

    Use the same voice as your marketing campaigns, guaranteeing

  • Smart escalation Effortlessly

    Transition from AI to human agents while maintaining full conversation context.

  • Automated FAQs

    Handle customer inquiries instantly by automating frequently asked questions.

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Seamless Customer Support
& Order-to-Cash
  • Frictionless service across the full journey
  • Streamline orders, deliveries, returns, collections, and invoicing
  • Proactive AI care that handles inquiries and complaints with empathy
  • Scales effortlessly for seasonal peaks, product launches, or global expansion
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24/7 End-Consumer Care
  • Tailored recommendations, offers, and lifestyle advice
  • Instant answers and predictive reminders (never miss a refill)
  • Recover abandoned carts with personalised incentives
  • Transparent product info, sourcing insights, and sustainability proof
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Advice Agents
  • Recipe suggestions, ingredient matching, and basket integration
  • AI support tailored to your customers’ needs
  • Guidance for electronics, tech products, or whitegoods tailored to lifestyle
  • Domain-specific advisors built around your market
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Happy Employees,
Happy Customers
  • AI assistants eliminate repetitive tasks
  • Human agents focus on high-value, complex interactions
  • Faster decision-making powered by AI insights

SEAMLESS SYSTEM 
INTEGRATION.

We have an agnostic mindset. We connect your AI-powered customer support with your existing tech stack—no disruptions, just smooth, intelligent automation. 

  • CONNECTED ECOSYSTEM

    Our agents integrate with your CRM, ERP, contact centers, and business platforms for smooth workflows.

  • REGULATION-READY AI

    Fully compliant with GDPR, CRA, and industry-specific regulations.

  • SECURITY & GUARDRAILS

    Our agents operate within strict security frameworks, ensuring enterprise-grade data protection and reliability.

  • PERFORMANCE DASHBOARDS

    Track CSAT, automation efficiency, and ROI with AI-driven analytics.

WHY WORK
WITH ML6?

Because you don’t need more technology promises — you need results. Fast.

13

years of AI-native expertise

400+

AI projects delivered

9/10

is the average NPS score
our customers give us

12

weeks of average time-to-value

120+

AI-native experts at your fingertips

17%

of time of our engineers is dedicated to emerging tech research

Anna Lindegren 8
Anna LindegrenClient Partner

TIRED OF BEING YOUR CUSTOMERS’ LEAST FAVORITE PHONE CALL?

Let’s build AI-powered support that keeps them smiling—and keeps you scaling.

Let's schedule a talk
Anna Lindegren 8
Anna LindegrenClient Partner