Powered By People, Not just Ai.

AI Excellence that elevates bold ideas

At ML6, it's not the algorithms that make the difference — it's the people. From data scientists to engineers, strategists to creatives, these are the minds shaping the future of AI. Get to know the real intelligence behind ML6.

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Financial Services Industry

Be Resilient, Secure and Ready for What’s Next.

Financial services firms are operating in a complex environment defined by economic volatility, regulatory pressures, and competition from agile, "born-digital" companies. AI isn't just a supplementary tool; it's a strategic necessity for institutions to enhance resilience, drive operational efficiency, and redefine customer engagement.

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Policy Expert-1
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ING
Volksbank
Delen
AXA
Policy Expert-1
Regnology-1
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ING
Volksbank
Delen
AXA
Policy Expert-1
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ING
Volksbank
Delen
AXA

Don't wait. Take the lead and shake up your market.

The Pressure Has Never Been Higher 

The Financial Services Industry (FSI) is navigating a period of unprecedented complexity and risk. A global risk assessment found that the average score for the top five risks for financial executives increased from 5.76 in 2023 to 6.13 in 2024, indicating a higher "fear gauge" across the sector.

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Economic Volatility & Market Disruption

The “higher for longer” interest rate era has made the old growth playbook obsolete. Firms must find new paths to efficiency, resilience, and value creation — all while facing a shortage of AI and data talent.

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Regulatory Labyrinth

With jurisdictions worldwide diverging in their approach to AI, the compliance burden is ballooning. Manual processes can no longer keep pace with the speed and scale of regulatory change.

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Cybersecurity & Third-Party Risk

As the attack surface widens, a single weak link in your vendor ecosystem can compromise your entire organization. The need for proactive, AI-driven threat detection and secure automation has never been greater.

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The Innovation Divide

Legacy IT systems are dragging traditional institutions behind agile fintechs. Bridging that divide requires not just new tools — but a transformation in how organizations build, deploy, and scale intelligence.

AI at The Core
of a  Resilient
Financial Industry

AI is no longer optional. AI and machine learning redefine how financial services operate—from compliance and fraud detection to customer engagement and strategic planning.

  • Enhance Resilience

    Move from reactive to proactive. AI detects anomalies, identifies fraud, and monitors transactions in real time. AI also automates continuous transaction monitoring for anti-money laundering (AML) purposes, reducing false positives and improving efficiency in compliance operations.

  • Drive Operational Excellence

    AI and automation streamline internal processes and reduce costs. AI can handle tasks that are not possible to accomplish manually or only with a significant amount of time. This includes document processing to extract structured data for labor-intensive processes, such as loan servicing. Predictive analytics, a key component of AI, can also forecast liquidity needs and help with strategic planning.

  • Redefine Customer Engagement

    AI is the engine behind personalized customer experiences, helping traditional institutions compete with fintechs and neobanks. AI can deliver human-like AI-powered contact center experiences through chatbots and virtual assistants. It can also analyze customer data to provide highly personalized recommendations for financial products and services, enhancing operational efficiency and driving revenue growth.

HOW WE HELP YOU LEAD

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100% Custom. Your Strategy isn’t
Off-the-shelf. Neither is our AI.

With us, there’s no "that’s not part of the product vision” and no awkward “we don’t integrate with that.” Our AI is built the way your company actually runs, not the way a product manager thinks it should. Every solution is tailor-made to fit your strategy and company like a glove—no compromises, no roadblocks, no missed opportunities. Just the exact intelligence your organisation needs to move faster, smarter, and stronger.

Tackle Operational Inefficiency & Legacy Systems

Financial institutions are burdened by manual, fragmented, and outdated processes — from document handling to code maintenance — and are slowed by legacy IT infrastructure that hinders innovation.

Turn Complex Document Workflows into Seamless, Intelligent Processes

Financial institutions spend countless hours on manual document tasks — from loan applications and underwriting to KYC compliance checks. ML6 helps eliminate that burden with AI-powered document intelligence that extracts and structures data automatically, turning vast document archives into searchable, actionable insights.

In collaboration with the Federation of Notaries (Fednot), ML6 developed secure, high-volume document processing solutions that handle sensitive legal and financial data with precision and compliance — reducing processing time, minimizing human error, and accelerating customer service delivery.

Read the case

Shorten time-to-market
of your apps with Unum

ML6's Enterprise Superintelligence platform, Unum, can significantly enhance your Software Development Life Cycle (SDLC) process by addressing legacy systems, data fragmentation, and operational inefficiencies. 

 

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A major challenge for FSI firms is modernizing their outdated IT infrastructure. Unum can automate the migration of legacy codebases to modern stacks.

  • It uses an agentic workflow framework that maps and modularizes legacy code and its business logic.
  • It translates the code using state-of-the-art LLMs, then automatically tests and controls it with a human-in-the-loop for oversight.
  • This approach, currently being explored with a leading Dutch clearing house, could enable a bank to migrate its codebase more quickly, efficiently, and cheaply than with traditional methods.
Learn more

Redefine Customer 
Experience & Engagement

Create meaningful connections with consumers at every touchpoint.
Agentic Customer Service

ML6 helps financial institutions transform customer service through intelligent conversational AI. Our chatbots and virtual assistants provide natural, human-like interactions that make banking faster and more personal. By automating routine inquiries, your teams can focus on what truly matters — building meaningful relationships and solving complex client needs.

For a leading Belgian bank, ML6 created multi-agent customer support avatars powered by generative AI and voice technology. The result? Seamless, 24/7 conversations that feel genuinely human — improving satisfaction, reducing wait times, and giving customers efficient, personalized access to financial services whenever and wherever they need it.

Learn more

Enhance Resilience

Stay Compliant and Confident in a Shifting Regulatory Landscape
As financial regulations evolve and multiply, ensuring that every AI initiative remains secure, transparent, and compliant is critical.

Unum, our Enterprise Superintelligence, is built to give financial institutions that confidence — secure by design and grounded in governance, control, and accountability.

With an embedded governance layer, Unum ensures that all AI systems meet standards such as the EU AI Act. At the same time, its human-in-the-loop oversight guarantees that every action aligns with your organization’s intent. All data stays safely within your infrastructure — encrypted, contained, and fully auditable — so you maintain complete control over your most sensitive financial information.

More on AI Governance

ML6 ServicesFrom Complexity To Clarity

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AI Advisory

Whether you're a C-level executive, innovation lead, or business strategist, we help you confidently shape your AI vision—pinpointing high-impact use cases and guiding you to the right people, governance, and architecture decisions to accelerate execution.

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AI Engineering

Build your bold vision with solid AI. We have deep AI-native expertise and a focus on tangible results. We engineer AI solutions that are robust, secure, and production-ready—seamlessly integrated into your enterprise stack, driving real business impact from day one.

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Discover Unum, Enterprise Superintelligence

The architecture that generates agents that transform your enterprise into a living, learning entity. Giving you the actual competitive edge you’ve always desired.

WHY WORK WITH ML6?

Because the Financial Services Industry doesn’t need more technology promises — it needs results.
13

years of AI native expertise

400+

AI projects delivered

9/10

is the average NPS score our customers give us.

12

weeks of average time-to-value

120+

AI-native experts at your fingertips

17%

of time of our engineers is dedicated to deep tech research

  • Industry Expertise

    We know the Financial Services Industry. Our solutions are rooted in real-world challenges and proven use cases.

  • Battle- Tested AI

    Scalable, reusable building blocks designed to deliver ROI without technical debt.

  • Future-Proof Innovation

    Continuous investment in AI/ML advancements ensures you always stay ahead.

  • Trusted Pioneer

    As a leading AI engineering partner in Europe, we bring cutting-edge capabilities backed by a strong track record.

Be inspired.

Stay in the loop with stories from our team, success cases from our clients, and news on what we’re building behind the scenes. Whether it's a deep dive into the latest in AI, a behind-the-scenes look at a real-world implementation, or product updates we’re proud of — here’s what’s been happening lately.

  • AI Voice Agents: Why you should invest now?
    Blog

    AI Voice Agents: Why you should invest now?

    Think about the last time you spoke to a digital assistant. Now, imagine that this assistant truly understands you and responds naturally in your language. What if it even acts on your behalf? But before you picture a sudden robot takeover, let's clarify: this is not about replacing your human touch. This is the rapidly advancing reality of AI voice agents. Continue reading to find out if your business can leverage voice agents.

  • Woman calling
    Blog

    Handling Multiple Intent Conversations in Customer Support Chatbots

    Mastering Automated Customer Support: Handling Multiple Intent Conversations with AI Chatbots When designing a chatbot to assist customer support teams, one of the key challenges is accurately identifying and responding to customer intents . While some customers may reach out with a single query, many have multiple concerns within the same conversation. These situations, known as multiple intent conversations, require chatbots to be adaptable and intelligent in handling customer inquiries seamlessly.

Sophie Decock 5
Sophie DecockClient Director

Let’s Shape the Future of the Financial Services Industry — Together.

Sophie Decock 5
Sophie DecockClient Director