
AI Voice Agents: Why you should invest now?
Discover how AI voice agents can revolutionize your business with natural, intuitive interactions, enhancing customer experience and operational efficiency. Learn why now is the time to invest.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
Success starts with people. In times of overwhelming change, your teams deserve a partner that empowers them. Meet our minds, the real intelligence behind ML6 — designed to amplify yours.
Stop buying solutions, generate them, and own them. We’re building the platform that spawns agents to do work for you. From enterprise-scale systems to tailored industry and departmental applications, we help you transform the way you work today.
Our engineers partner with the world’s leading technology providers to deliver robust, scalable & sovereign solutions.
Experience the power of AI for your business through our client cases & testimonials. These stories aren’t just case studies; they’re proof that bold ideas, the right people, and a little AI magic can change the game.
This is where breakthrough ideas emerge and your inner innovator is awakened. Get inspired by the best of ML6's insights and the minds shaping the future of AI.
At ML6, it's not the algorithms that make the difference — it's the people. From data scientists to engineers, strategists to creatives, these are the minds shaping the future of AI. Get to know the real intelligence behind ML6.

Financial services firms are operating in a complex environment defined by economic volatility, regulatory pressures, and competition from agile, "born-digital" companies. AI isn't just a supplementary tool; it's a strategic necessity for institutions to enhance resilience, drive operational efficiency, and redefine customer engagement.



















The Financial Services Industry (FSI) is navigating a period of unprecedented complexity and risk. A global risk assessment found that the average score for the top five risks for financial executives increased from 5.76 in 2023 to 6.13 in 2024, indicating a higher "fear gauge" across the sector.
The “higher for longer” interest rate era has made the old growth playbook obsolete. Firms must find new paths to efficiency, resilience, and value creation — all while facing a shortage of AI and data talent.
With jurisdictions worldwide diverging in their approach to AI, the compliance burden is ballooning. Manual processes can no longer keep pace with the speed and scale of regulatory change.
As the attack surface widens, a single weak link in your vendor ecosystem can compromise your entire organization. The need for proactive, AI-driven threat detection and secure automation has never been greater.
Legacy IT systems are dragging traditional institutions behind agile fintechs. Bridging that divide requires not just new tools — but a transformation in how organizations build, deploy, and scale intelligence.
AI is no longer optional. AI and machine learning redefine how financial services operate—from compliance and fraud detection to customer engagement and strategic planning.
Move from reactive to proactive. AI detects anomalies, identifies fraud, and monitors transactions in real time. AI also automates continuous transaction monitoring for anti-money laundering (AML) purposes, reducing false positives and improving efficiency in compliance operations.
AI and automation streamline internal processes and reduce costs. AI can handle tasks that are not possible to accomplish manually or only with a significant amount of time. This includes document processing to extract structured data for labor-intensive processes, such as loan servicing. Predictive analytics, a key component of AI, can also forecast liquidity needs and help with strategic planning.
AI is the engine behind personalized customer experiences, helping traditional institutions compete with fintechs and neobanks. AI can deliver human-like AI-powered contact center experiences through chatbots and virtual assistants. It can also analyze customer data to provide highly personalized recommendations for financial products and services, enhancing operational efficiency and driving revenue growth.
With us, there’s no "that’s not part of the product vision” and no awkward “we don’t integrate with that.” Our AI is built the way your company actually runs, not the way a product manager thinks it should. Every solution is tailor-made to fit your strategy and company like a glove—no compromises, no roadblocks, no missed opportunities. Just the exact intelligence your organisation needs to move faster, smarter, and stronger.
Financial institutions are burdened by manual, fragmented, and outdated processes — from document handling to code maintenance — and are slowed by legacy IT infrastructure that hinders innovation.
Financial institutions spend countless hours on manual document tasks — from loan applications and underwriting to KYC compliance checks. ML6 helps eliminate that burden with AI-powered document intelligence that extracts and structures data automatically, turning vast document archives into searchable, actionable insights.
In collaboration with the Federation of Notaries (Fednot), ML6 developed secure, high-volume document processing solutions that handle sensitive legal and financial data with precision and compliance — reducing processing time, minimizing human error, and accelerating customer service delivery.
ML6 uses predictive analytics to help organizations like yours forecast future outcomes, which is essential in a volatile economic environment. This can be applied to tasks such as forecasting liquidity needs, optimizing capital allocation, and predicting market trends, enabling better strategic planning and resource allocation. A case study with a large e-commerce company, where ML6's AI-driven sales forecasting system led to a €10 million euro increase in top-line growth, demonstrates the direct business impact of this capability.
Many traditional institutions are burdened by legacy IT infrastructures that slow down processes and hinder innovation. ML6 can use large language models (LLMs) and agentic workflows to automate the migration of legacy codebases to modern infrastructure. This can enable banks to modernize their critical systems more quickly, efficiently, and cheaply than with traditional methods.
Financial institutions are often hindered by data trapped in silos across various departments, including finance, customer support, and IT.
Unum, our Enterprise Superintelligence, is designed to unify all enterprise data into a "single, real-time platform," breaking down silos to create a comprehensive knowledge base. This enables a holistic, real-time view of the organization's operations, overcoming the "human-made ceiling" that traditionally limits growth and innovation.
ML6's work with Randstad demonstrates how AI can boost sales effectiveness. By developing a scalable AI solution, ML6 enabled Randstad's sales consultants to focus on contacting companies with real potential, resulting in an 81% increase in the sales hit rate. This capability is directly transferable to FSI firms looking to enhance client acquisition and cross-selling in a competitive market.
ML6's Enterprise Superintelligence platform, Unum, can significantly enhance your Software Development Life Cycle (SDLC) process by addressing legacy systems, data fragmentation, and operational inefficiencies.
A major challenge for FSI firms is modernizing their outdated IT infrastructure. Unum can automate the migration of legacy codebases to modern stacks.
The traditional SDLC is often reactive, with development teams only addressing issues after they are reported. Unum proactively identifies and resolves problems before they become critical.
The "autonomous financial data engineer" is an example of an AI agent that Unum can deploy.
Unum can provide a unified view of an organization's data, which helps align IT activities with strategic goals.

ML6 helps financial institutions transform customer service through intelligent conversational AI. Our chatbots and virtual assistants provide natural, human-like interactions that make banking faster and more personal. By automating routine inquiries, your teams can focus on what truly matters — building meaningful relationships and solving complex client needs.
For a leading Belgian bank, ML6 created multi-agent customer support avatars powered by generative AI and voice technology. The result? Seamless, 24/7 conversations that feel genuinely human — improving satisfaction, reducing wait times, and giving customers efficient, personalized access to financial services whenever and wherever they need it.
AI systems can analyze customer data, behaviors, and risk preferences to deliver "highly personalized recommendations for financial products and services". This enables firms to offer tailored investment advice or customized banking services, fostering trust and long-term loyalty.
ML6 helps modernize core banking systems and improve customer journeys by integrating AI and data analytics. This is critical for improving customer segmentation and providing predictive financ
Stay Compliant and Confident in a Shifting Regulatory Landscape
As financial regulations evolve and multiply, ensuring that every AI initiative remains secure, transparent, and compliant is critical.
Unum, our Enterprise Superintelligence, is built to give financial institutions that confidence — secure by design and grounded in governance, control, and accountability.
With an embedded governance layer, Unum ensures that all AI systems meet standards such as the EU AI Act. At the same time, its human-in-the-loop oversight guarantees that every action aligns with your organization’s intent. All data stays safely within your infrastructure — encrypted, contained, and fully auditable — so you maintain complete control over your most sensitive financial information.
Unum, our Enterprise Superintelligence, can help with detecting and proactively managing Common Vulnerabilities and Exposures (CVEs) and their reporting by acting as an "autonomous brain" for an organization's security posture. It proactively identifies and addresses cybersecurity risks, moving beyond a reactive, human-driven approach to a dynamic and automated one.
Unum can be configured to act as a system-wide cognitive layer. It can constantly scan an organization's entire IT ecosystem, including legacy systems and third-party vendor platforms, for known vulnerabilities by cross-referencing against CVE databases and other threat intelligence feeds. Instead of waiting for a security report or a manual audit, Unum proactively identifies emerging issues and opportunities before they become critical.
When Unum detects a potential CVE, it doesn't just flag it; it can also analyze the context of the vulnerability within the specific environment. By understanding the interconnectedness of systems and data, it can assess the potential impact of the CVE and deploy autonomous agents on the fly to prioritize the most critical risks. This capability moves beyond static risk analysis to a dynamic and intelligent allocation of resources based on where they can create the most value.
Once a CVE is identified and prioritized, Unum can deploy an "army of AI agents" to help with the remediation process. This could involve drafting a plan, proposing the next steps, and in some cases, automating the deployment of patches or security updates. For example, Unum could automate the process of writing an integration to connect to a legacy system to push out a patch. This significantly reduces the time from detection to resolution, which is critical in preventing an exploit.
The regulatory burden on the FSI is continuously expanding and fragmented. Unum can help automate the reporting of CVEs and other security incidents by integrating with internal systems and regulatory frameworks. Since Unum has a built-in governance layer, it can ensure that all reporting is transparent, auditable, and aligned with legal and enterprise compliance requirements. This eliminates the risk of human error in compliance and reporting, which can be overwhelming due to the sheer volume of data.
A significant portion of security breaches are caused by third-party vendors. Unum can continuously monitor the entire third-party ecosystem for vulnerabilities, a task that is too complex for manual oversight alone. Because Unum is deployed securely on the client's premises or cloud, it accesses only what is authorized and ensures that no data ever leaves the client's infrastructure. This mitigates the risk of unintended exposure and addresses the critical security challenge posed by third parties.

Whether you're a C-level executive, innovation lead, or business strategist, we help you confidently shape your AI vision—pinpointing high-impact use cases and guiding you to the right people, governance, and architecture decisions to accelerate execution.

Build your bold vision with solid AI. We have deep AI-native expertise and a focus on tangible results. We engineer AI solutions that are robust, secure, and production-ready—seamlessly integrated into your enterprise stack, driving real business impact from day one.

The architecture that generates agents that transform your enterprise into a living, learning entity. Giving you the actual competitive edge you’ve always desired.
years of AI native expertise
AI projects delivered
is the average NPS score our customers give us.
weeks of average time-to-value
AI-native experts at your fingertips
of time of our engineers is dedicated to deep tech research
We know the Financial Services Industry. Our solutions are rooted in real-world challenges and proven use cases.
Scalable, reusable building blocks designed to deliver ROI without technical debt.
Continuous investment in AI/ML advancements ensures you always stay ahead.
As a leading AI engineering partner in Europe, we bring cutting-edge capabilities backed by a strong track record.
Stay in the loop with stories from our team, success cases from our clients, and news on what we’re building behind the scenes. Whether it's a deep dive into the latest in AI, a behind-the-scenes look at a real-world implementation, or product updates we’re proud of — here’s what’s been happening lately.

Discover how AI voice agents can revolutionize your business with natural, intuitive interactions, enhancing customer experience and operational efficiency. Learn why now is the time to invest.

Discover the evolution of chatbots from scripted flows to AI-driven conversations, enhancing customer experience and operational efficiency.

Optimizing chatbot efficiency in customer support by handling multiple intents seamlessly, ensuring accurate responses, and smooth transitions to human agents for improved user experience.